Returns and Exchanges
Every order comes with 30 days of free returns and exchanges, plus a full year of after-sales support. Start by emailing us — there is no form to fill in.
Return and exchange at a glance
| Item | Policy |
|---|---|
| Return window | 30 days from the delivery date |
| Cost | Free — we cover return shipping on returns and size exchanges |
| Condition | Unworn, unwashed, with original tags and packaging |
| Exchanges | Free size swaps handled by email — send us your order number and the size you need |
| Personalised items | Not eligible for change-of-mind returns unless faulty |
| Faulty or wrong item | Contact us and we will put it right, including shipping costs |
| After-sales support | 365 days from delivery on every order |
How to start a free return or exchange
- Email us. Send your order number and whether you want a refund or a different size to cfjservice@outlook.com.
- Get instructions. We reply with the return address and, where available, a prepaid return label — you do not pay return shipping.
- Send it back. Pack the item with its tags attached and hand it to the carrier we name.
- We process it. Once the item arrives and passes inspection, we issue the refund or dispatch the replacement.
Refunds
Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take several business days for the credit to appear after we issue it. Original shipping charges are not refundable unless the return is due to our error or a faulty item.
Your 365-day after-sales guarantee
The 30-day window covers returns and exchanges. After that, you are still covered: every order comes with 365 days of after-sales support from the delivery date.
- Sizing help that does not expire. Changed your mind months later, or buying for someone else? Email us and we will help you pick the right replacement size.
- Manufacturing faults. Seams, prints, numbers or lettering that fail under normal wear are put right, well beyond the return window.
- Care advice and spare parts. Washing questions, storage tips, help with a stubborn stain — just ask.
- Lost or stuck parcels. We chase the carrier on your behalf for a full year after you order.
Email cfjservice@outlook.com with your order number and a photo if something is wrong. There is no claim form — one email starts it.
Items we cannot accept
- Items that have been worn, washed, altered or damaged after delivery.
- Items returned without their original tags or packaging.
- Personalised or made-to-order jerseys (including name and number customisation), unless faulty.
- Items returned after the 30-day window.
Everything else is covered by the 365-day guarantee above. If your item arrives faulty or is not what you ordered, email us a photo and we will put it right at our cost.
Frequently asked questions
How long do I have to return an item?
30 days from the delivery date. The item needs to be unworn, unwashed and have its original tags.
Are returns free?
Yes. Returns and size exchanges are free within the 30-day window — we cover the return shipping and send the instructions, including a prepaid label where available.
How do I exchange a jersey for a different size?
Email cfjservice@outlook.com with your order number and the size you need. We will confirm stock and send the exchange instructions. Size exchanges are free.
Who pays for return shipping?
We do. Returns and exchanges are free within 30 days of delivery, and we also cover it if the item is faulty or we sent the wrong one.
When will I get my refund?
We issue refunds after the returned item passes inspection. Your bank or card issuer may take several business days to show the credit.
Can I return a personalised jersey?
Personalised and made-to-order items are not eligible for change-of-mind returns, but we will always put a faulty or incorrect item right. Custom orders take 3–7 business days to produce before dispatch.
What is the 365-day after-sales guarantee?
Every order is backed by 365 days of support from the delivery date. After the 30-day return window closes, we still help with sizing, manufacturing faults, care advice and any parcel that never arrived — email cfjservice@outlook.com with your order number.
Still need a hand?
Email our support team at cfjservice@outlook.com — we reply to every message within 24 hours. Include your order number if you have one.
Last updated: · College Fan Jersey