Contact Us

Support

Contact Us

One inbox, read by people who know the products. Email us and we will get back to you.

Short answer: Email cfjservice@outlook.com. Include your order number if your question is about an existing order, and a photo if something arrived damaged — it speeds everything up.

Email us

cfjservice@outlook.com

This is the fastest way to reach us, and the only inbox we use. There is no phone line and no contact form to lose your message in.

What to include in your email

For an order question: Your order number and the email address used at checkout.
For a sizing question: Your height, weight and chest measurement, plus the product you are looking at.
For a damaged or wrong item: Your order number and a photo of the item and the packaging.
For a return or exchange: Your order number, the item, and whether you want a refund or a different size.

Before you email

Delivery times and costs: shipping policy

Returns, refunds and swaps: returns policy

Measurements: size guide

General questions: FAQ

Custom jerseys: name, number and custom sizing

Legal: Privacy Policy · Terms of Service

Returns are free for 30 days, and every order is covered by 365 days of after-sales support — email us with your order number and we will take it from there.

About the store

College Fan Jersey sells fan-version college jerseys for hundreds of NCAA programs. Read more on our about page.

Note for review: add your support response time (for example, "we reply within one business day") and your business address if you want the contact page to carry full E-E-A-T signals.

Frequently asked questions

What is your email address?

cfjservice@outlook.com. It is the only inbox we use.

How quickly do you reply?

We reply to every message. Include your order number so we can look up your order straight away.

I received the wrong item. What should I do?

Email cfjservice@outlook.com with your order number and a photo of what you received, and we will put it right, including shipping costs.

Still need a hand?

Email our support team at cfjservice@outlook.com and include your order number if you have one.

Email cfjservice@outlook.com

Last updated: 2026-10-20 · College Fan Jersey

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...