Frequently Asked Questions
The questions our customers ask most, grouped by topic: sizing, shipping, returns, care, products and orders. Use the quick-nav bar to jump straight to what you need.
Sizing and fit
The most common question we get: what size should I order? Our jerseys run true to size — full charts, including youth, children and baby sizes, are in the size guide.
Do your jerseys run true to size?
Yes. Our jerseys are graded to standard US sizing, so order the size you normally wear. If you are between sizes or prefer a looser fit, take the larger one.
Should I size up when buying a jersey?
Only if you are between sizes, want a loose fit, or plan to wear it over a hoodie or sweatshirt. For a jersey worn on its own or over a t-shirt, your usual size gives a clean fit.
How do I measure my chest for a jersey?
Stand relaxed, wrap a soft tape measure around the fullest part of your chest, keep it level under your arms and snug but not tight, then read the number. Match it against the chest column of our size chart.
Are your size chart numbers body measurements or garment measurements?
Body measurements. Every jersey is cut with a few centimetres of ease on top of the listed chest, waist and hip, so the garment will measure slightly larger than your body.
What is the difference between men's / unisex and women's fit?
Men's and unisex jerseys are cut straight through the body with a wider shoulder and a straight hem. Women's fit is shaped through the waist with a narrower shoulder, in the same chest grading.
I want to wear my jersey over a hoodie. What size should I buy?
Take one size up. A hoodie adds roughly 5–8 cm of chest bulk, and sizing up stops the shoulders from pulling.
How do I choose a size for a child or teenager?
Measure height and chest rather than relying on age, because children of the same age can differ by a full size. Match both to our youth or children chart, and size up if they are at the top of an age band or still growing.
Do you carry plus sizes?
Yes. Men's and unisex sizes run from XS to 4XL, with chest measurements up to about 160 cm (63 in), and each size is also shown in US numeric, EU, UK, Japan, Korea and China equivalents.
I don't know how to choose a size. Can you help?
Yes. Email cfjservice@outlook.com with your height and your chest, waist and hip measurements, plus the jersey you are looking at, and we will recommend the size we would order for you. Tell us your fit preference — snug, regular or roomy — and we will factor that in.
The size I need is out of stock. What can I do?
Email cfjservice@outlook.com with the jersey and the size. We can often restock it, and for many styles we can also arrange a custom size made to your measurements.
What if the size I order does not fit?
Email cfjservice@outlook.com with your order number and the size you need. Unworn items can be exchanged free of charge within 30 days of delivery — see our returns and exchanges policy.
Shipping and delivery
Two shipping options, tracking on every order. Full detail on our shipping policy page.
How much does shipping cost?
Standard shipping is US$5.00 on orders under US$49.99 and free on orders of US$49.99 and above. Express shipping is a flat US$15.99.
How long does delivery take?
Standard shipping arrives in 7–15 business days and Express in 5–7 business days, counted from the day your order is dispatched.
Which countries do you ship to?
We ship to North America (United States, Canada and Mexico), most European countries, most countries in Asia and South America, plus Australia and New Zealand.
Do you ship internationally?
Yes. We ship to North America, most of Europe, most countries in Asia and South America, plus Australia and New Zealand. The options available to your address are shown at checkout before you pay. If your country is not listed, email cfjservice@outlook.com and we will tell you what is possible.
Do you ship with tracking?
Yes. Every order includes a tracking number, emailed to you as soon as the parcel is dispatched.
How long does it take for my order to ship?
In-stock orders are dispatched within 1–3 business days of your payment clearing. Custom and personalised jerseys are made to order and take 3–7 business days. You get an email with your tracking number the moment the parcel leaves us.
Can I change my delivery address after ordering?
Email cfjservice@outlook.com immediately with your order number. We can update the address while the order is still being processed, but not after it has been dispatched.
My tracking has not updated. Is something wrong?
Usually not. Tracking can take a day or two to show movement after dispatch, and international scans are sometimes delayed. If there is no update for more than five business days, email us and we will chase the carrier.
Will I have to pay customs duties or import tax?
Orders shipped outside the United States may be subject to import duties or taxes set by your country. Those charges come from your customs authority and are not included in our prices or shipping cost.
Returns, exchanges and refunds
30 days of free returns and exchanges, plus 365 days of after-sales support on every order. Full detail on our returns and exchanges policy page.
How long do I have to return an item?
30 days from the delivery date. Returns are free — we cover the return shipping. The item needs to be unworn, unwashed and still have its original tags.
Are returns free?
Yes. Returns and size exchanges are free within 30 days of delivery, and we send the instructions plus a prepaid label where available.
How do I exchange a jersey for a different size?
Email cfjservice@outlook.com with your order number and the size you need. We will confirm stock and send the exchange instructions. Size exchanges are free.
Who pays for return shipping?
We do. Returns and exchanges are free within 30 days of delivery, and we also cover it if the item is faulty, damaged or we sent the wrong one.
When will I get my refund?
We issue refunds once the returned item has arrived and passed inspection. Your bank or card issuer may then take several business days to show the credit.
What is the 365-day after-sales guarantee?
Every order is backed by 365 days of support from the delivery date. After the 30-day return window closes, we still help with sizing, manufacturing faults, care advice and any parcel that never arrived — email cfjservice@outlook.com with your order number.
Can I return a personalised jersey?
Personalised and made-to-order jerseys are not eligible for change-of-mind returns, but we will always put a faulty or incorrect item right. Custom orders take 3–7 business days to produce before dispatch.
What condition does the item need to be in?
Unworn, unwashed, unaltered, with the original tags and packaging. Items that have been worn, washed or damaged after delivery cannot be accepted.
What if my jersey arrives faulty, damaged or is not what I ordered?
Email cfjservice@outlook.com with your order number and a photo of the item and packaging. We will put it right, including the shipping costs.
Care and washing
Cold wash, inside out, no tumble dryer. That combination is what keeps the colors sharp and the numbers from peeling.
How do I wash a jersey without fading the colors?
Turn it inside out, machine wash cold (30°C / 86°F or below) on a gentle cycle with similar colors, and use a mild detergent. Cold water and short cycles are what keep sublimated colors bright.
Can I put a jersey in the dryer?
No. Tumble drying is the fastest way to dull colors and lift printed numbers. Hang it up or lay it flat to dry, away from direct sunlight.
Why do jersey numbers peel or crack, and how do I stop it?
Heat and abrasion are the main causes. Wash inside out on a cold cycle, skip the tumble dryer, never iron directly on the graphic, and avoid washing with heavy items like jeans and zips.
Can I use bleach or fabric softener?
No to both. Bleach strips color and weakens the fibers, and fabric softener leaves a film that can loosen printed graphics and reduce wicking.
How do I get a stain out of a jersey?
Treat it before it sets: blot rather than rub, work a little mild liquid detergent into the spot, leave it for 10–15 minutes, then wash cold inside out. Repeat before drying — heat fixes a stain permanently.
Can I iron a jersey?
Only on low heat and inside out, and never directly over the numbers, lettering or logos. Put a cloth over the area or iron around the graphic.
How often should I wash a jersey?
After every couple of wears rather than every wear. Washing only when it needs it is what keeps colors and graphics looking new longest.
How should I store a jersey?
Hang it on a wide, shaped hanger in a cool, dry cupboard. Avoid thin wire hangers, which stretch the shoulders, and avoid folding a printed jersey for long periods, which can crease the numbers.
Products, teams and personalisation
What we sell, how the jerseys are made, and whether you can add your own name and number.
Are these officially licensed NCAA jerseys?
No. We sell fan-version jerseys made for supporters: the look, colors and detailing of the team, with a relaxed fit and a price aimed at fans.
What is the difference between a fan version and an authentic jersey?
The fan version is built for comfort and everyday wear: softer fabric, relaxed cut and a finish made for a whole season of washes. An authentic jersey is built for athletic performance, with a tighter athletic cut.
Are the numbers and letters stitched or printed?
Most of our jerseys use heat-applied or sublimated graphics, which sit flatter and stay flexible. Where a listing uses stitched twill, the product description says so.
What are the jerseys made of?
Lightweight performance polyester with a soft hand feel and moisture-wicking finish, chosen so the jersey works for a whole day rather than a single game.
Can I add my own name and number?
Yes — see our custom jerseys page. Listings that support personalisation show a name and number option; those items are made to order, take 3–7 business days to produce before dispatch, and are not eligible for change-of-mind returns unless faulty.
Which teams and sports do you stock?
Hundreds of NCAA programs across football, basketball, baseball, softball, hockey, soccer, volleyball and lacrosse. Use the search bar to find your school.
I cannot find my school. What should I do?
Email cfjservice@outlook.com with the school and sport you are after. We add programs regularly and will tell you whether it is coming.
Orders, payment and support
Paying, changing an order, and reaching a human.
What payment methods do you accept?
The payment methods available to your region are listed at checkout before you pay.
Is my payment information secure?
Yes. Checkout runs on the encrypted payment gateway for our store, and we never see or store your full card details.
Can I cancel or change my order?
Email cfjservice@outlook.com as soon as possible with your order number. We can cancel or amend an order while it is still being processed, but not once it has been dispatched.
Do you offer gift wrapping or a gift message?
Email us after ordering and we will tell you what is possible for your order. Every parcel is packed plainly, with no pricing information inside.
How do I contact customer service?
Email cfjservice@outlook.com. It is the only inbox we use, and it is read by people who know the products. Include your order number if your question is about an existing order.
How quickly do you reply?
Within 24 hours — we answer every email, every day. Include your order number and, where relevant, a photo, and we can usually resolve it in a single exchange.
Quick links
- Shipping policy — options, delivery times and tracking
- Returns and exchanges — 30 days free, plus 365 days of support
- Size guide — adult, youth, children and baby charts with international conversion
- About College Fan Jersey — who we are and what we sell
- Custom jerseys — your name and number, made to order in 3–7 business days
- Privacy Policy and Terms of Service
Still need a hand?
Email our support team at cfjservice@outlook.com — we reply to every message within 24 hours. Include your order number if you have one.
Last updated: · College Fan Jersey